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Privacy Policy

Privacy Policy takes your privacy very seriously and treats all personal information with great care. This document sets out Privacy Policy. VAPEANDFLOWER.COM therefore recommends that you read this Privacy Policy carefully.


VAPEANDFLOWER.COM is a Trust established and existing under the laws of Delaware,

VAPEANDFLOWER.COM offers an online shop through the Website Through the Website you can order products of VAPEANDFLOWER.COM.

What information does VAPEANDFLOWER.COM collect and process?

To purchase products on the Website or to read posts in the Community it is not necessary to register an Account. However, it is necessary for VAPEANDFLOWER.COM to obtain certain information from you to process your purchase on the Website and to send the purchased products to you. Also, to be able to participate in the Community it is required that you register an Account.

Required information

In order to process your purchase and to send the purchased product to you, VAPEANDFLOWER.COM requires you to provide the following information:

  • Your full (first and last) name;

  • Company name (optional);

  • Email address;

  • Address;

  • Telephone number;

  • Fax number (optional);

  • Payment information;

  • Account details.


To enjoy a tailored browsing and shopping experience and to participate in the Community you can register an Account on the Website or in the Application. In addition to the required information as listed above the registration process requires you to provide and confirm your password. VAPEANDFLOWER.COM shall send an email to the provided email address to activate your Account. It is therefore imperative that you provide a valid email address.

In your Account you may add (additional) information about yourself. You may also sign up for the VAPEANDFLOWER.COM newsletter and view various data, such as your wish list, invitations and reward points.

VAPEANDFLOWER.COM saves and processes all the supplied information. The information that is made public in the Account, such as Material and contact information, may be used by other You can change the information in your Account at any time in your Account.

Automatically generated data

VAPEANDFLOWER.COM requires certain information in order for the Website to work as optimally as possible (for example, to display the Website correctly and to keep the Website secure). That is why VAPEANDFLOWER.COM collects automatically generated data about your use of the Website. In so far as VAPEANDFLOWER.COM uses this information, the data is always anonymized.

For what purposes will VAPEANDFLOWER.COM use information about you?

VAPEANDFLOWER.COM may only process personal data if a valid legal basis exists. VAPEANDFLOWER.COM therefore only processes the abovementioned data if:

  • the processing is necessary for the performance of an agreement with you or in order to take steps at your request prior to entering into an agreement, for example when VAPEANDFLOWER.COM processes data in order to maintain a file for the client or to handle a job application (“fulfilment of agreement");

  • the processing is necessary for the purposes of the legitimate interests pursued by VAPEANDFLOWER.COM or by another person, and those interests outweigh the interests or fundamental rights of the person whose data are concerned, as is the case, for example, when VAPEANDFLOWER.COM uses contact details for sending unsolicited commercial messages for maintaining our business relationships (hereinafter "legitimate interest"); or

  • you have given your consent to the processing (“consent”).

The table below states for which purposes VAPEANDFLOWER.COM processes personal data on you and on what legal basis:



Legal Basis

Services’ functionality, analytics and security

Legitimate interest (specifically: our business interest, to exploit the Website), where appropriate: consent

Purchases, transactions and delivery of products and services

Fulfilment of agreement

Communicate with you (including as initiated by you: e.g. by email or phone)


Legitimate interest (specifically our business interest to communicate with our users and customers), where appropriate: consent

Legitimate interest (specifically: our business interest, our and your interest to respond to your questions and requests)

Age verification

Compliance with legal obligation, legitimate interest (specifically: our interest to meet our duty of care, such as particularly in connection to minors)

Use by third parties

VAPEANDFLOWER.COM will not share your personal data with third parties without informing you through this Privacy Policy. At this time, we share your personal data in particular situations with the following categories of recipients.

  • VAPEANDFLOWER.COM shares your personal data with third parties who help it to complete your orders and process payments. These recipients include banks, fulfillment houses and similar service providers. Your personal data will only be shared with these parties if that is necessary to process your order.

  • VAPEANDFLOWER.COM shares your personal data with service providers whose services permit VAPEANDFLOWER.COM to provide the Services to you.

  • VAPEANDFLOWER.COM may share your personal data that is collected through the cookies mentioned below with the parties mentioned in section 8 below. We may share your name and email address with [@] for direct marketing purposes, if you opt to receive direct marketing.

Finally, we may disclose your personal data in specific situations with your consent or in case of a legal obligation.

The Services may contain hyperlinks which take you away from the VAPEANDFLOWER.COM environment and to the website or application of a third party. VAPEANDFLOWER.COM has no authority over the services and/or websites of third parties to which is linked on the Website. It therefore may be the case that for the use of those services and/or websites of third parties another privacy policy is applicable. This Privacy Policy is exclusively applicable to the personal data that is obtained through the Services. VAPEANDFLOWER.COM does not accept any responsibility or liability for the (use and/or content of the) services and/or websites of third parties.

How does VAPEANDFLOWER.COM protect your personal information?

VAPEANDFLOWER.COM takes appropriate technical and organizational measures to protect your (personal) information against loss or any form of unlawful use. Websites are monitored continuously for possible vulnerabilities by services such as McAfee,

We will deal with a request in connection with the exercise of these rights in the manner as prescribed by law. However, these rights are not absolute; they do not apply under all circumstances and the applicable rules provide for exceptions. If we do not grant your request, we will explain to you why. In order to exercise these rights, you can send an email to You can also use this email address if you wish to file a complaint about the manner in which we have processed your personal data.

Transfer of data to countries outside the EU

For technical and operational reasons, it may be necessary for your (personal) data to be transferred to (the servers of) companies affiliated to VAPEANDFLOWER.COM located in the United States or other countries outside of Europe. If this is to happen, the information contained in your Account will also be saved in a foreign country. Since legislation concerning data protection may then not offer the same protection as in the USA, we have taken steps to ensure that there are appropriate safeguards in place when we transfer that your data.

How long do we retain your personal data

We retain your personal data as long as is necessary for the purposes for which they are processed:

  • Technical information:

  • Analytics information: 7 years;

  • Communications between you and us: 7 years.

  • Your name and contact information:7 years;

  • Payment, ordering and invoice information: 7 years.

We determine retention periods based on the relevant purpose for which the personal data is processed.


For the collection of (personal) data, VAPEANDFLOWER.COM uses cookies. Cookies are small text files that are placed on the hard drive or in the memory of your computer or mobile device. The cookies that are stored through the Website and Community cannot harm your computer or mobile device, or any files that are saved on this equipment.

VAPEANDFLOWER.COM uses functional cookies. These cookies are necessary to provide the services you request. For instance, functional cookies allow you to proceed through different pages of a website with a single login and they remember selections in language choice, shopping carts and (order)forms that are filled out on the Website.

Besides functional cookies VAPEANDFLOWER.COM uses cookies for the advertisements on the Websites. These cookies store data about your location. VAPEANDFLOWER.COM uses this information to show you advertising particularly targeted at you. Also information is saved about your use of the Website to present you with offers specifically tailored to you on the basis of the products you view or purchase on the Website.

Furthermore VAPEANDFLOWER.COM uses Google Analytics to collect data on the usage of the Website and visits to the Website. Google Analytics stores a permanent cookie on your computer which is subsequently used to register your use of the Website. This data is then analyzed by Google and the results given to VAPEANDFLOWER.COM. This enables VAPEANDFLOWER.COM to get more insight in the way in which the Website is used and, based on this information, to make adjustments to the Website or the provided services.

Google can give this information to third parties if it is legally obligated to do so and/or if third parties are processing the information on behalf of Google. Google cannot use the information for other Google services.

Cookies and similar technologies      

Cookies are files or pieces of information that may be stored in your computer’s hard drive when you visit a website. VAPEANDFLOWER.COM uses cookies to recognize a device when a person visits our Website. We use cookies to better tailor our Website and our products to your interests and needs. Cookies may also be used to help speed up your future activities or improve your user experiences by remembering the information that you have already provided to us. We do not use cookies to retrieve information from your computer that was not voluntarily provided by you (i.e., during membership registration or a contest). The use of cookies is an industry standard and you will find them at most websites. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent so that you can flush them from your browser if you object to their presence.

We use cookies on our Website for the following purposes:

  • To make our Website work ("functional");

  • [To map the overall use of our Website ("statistical");

  • To personalize our Website ("personalization");

  • To promote and improve our own services and products and/or to deliver personalized advertisements ("advertising");

  • To integrate with social media platforms ("social media").]


Delete cookies

The consent you have given to store and read cookies, can be withdrawn at any time by setting your browser to disable cookies and/or to remove all cookies from your browser. Please consult the help-function of your browser to learn how you can delete cookies. Please take into account that deleting cookies may cause some parts of the Website to work incorrectly.

Note: refusing or deleting cookies only effects the computer and the browser on which you perform this action. If you use different computers and/or browsers you will need to repeat the above described actions on these computers and/or browsers. If you wish to use cookies, make sure you log-out of your Account when you leave a computer for public use. Also keep your password secret in order to prevent others form using your Account without your consent.

Can this Privacy Policy be changed?

It is possible for the Privacy Policy to be amended in the future. That would then be mentioned on this page and/or your Account. It is therefore recommended to regularly have a look at this page and your Account.


If you have any questions or would like to exercise the rights described in this Privacy Policy, please do not hesitate to contact us here or by sending an email to 

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